Privacy Policy & Terms

Information We Collect

When you use our website or submit a form, we may collect the following information:

• Name and email address (provided via contact and inquiry forms)
• Watch preferences and sourcing details you share with us
• Basic usage data such as pages visited (if analytics are enabled)

How We Use Your Information

Your information is used exclusively to:

• Respond to your inquiries and sourcing requests
• Send you updates about pieces that match your interests (only if you opt in)
• Improve our services and website experience

Data Storage & Security

Form submissions are securely stored using industry-standard cloud infrastructure. We do not sell, trade, or share your personal information with third parties for marketing purposes. Your data is only accessible to Dialed By H for the purpose of fulfilling your requests.

Cookies

This website may use minimal cookies for basic functionality and analytics. No advertising or tracking cookies are used. Third-party widgets (such as our Instagram feed) may set their own cookies subject to their respective privacy policies.

Your Rights

You may request to view, update, or delete any personal data we hold about you at any time by contacting us at dialedbyh@gmail.com.

Services

Dialed By H operates as an independent luxury watch concierge and sourcing service. We connect buyers with authenticated timepieces through our global network. We are not an authorized dealer for any watch brand. All brand names and trademarks referenced on this site belong to their respective owners and are used for identification purposes only.

No Guarantees

While we strive to source every requested piece, availability depends on market conditions and our network. Submitting a sourcing request does not constitute a binding agreement or guarantee that the watch will be found or that a transaction will occur.

Pricing & Transactions

All pricing is provided upon inquiry and is subject to change based on market conditions. Final pricing, payment terms, and transaction details are agreed upon directly between you and Dialed By H before any purchase is completed.

Intellectual Property

All content on this website, including text, design, and photography (except watch brand imagery used for identification), is the property of Dialed By H and may not be reproduced without permission.

Shipping & Insurance

All pieces sourced through Dialed By H are shipped via insured, secure courier services. Insurance coverage applies to loss or damage during transit only, from the point of shipment to confirmed delivery. Coverage limits and carrier terms vary by shipment and will be communicated prior to dispatch. Dialed By H is not liable for delays caused by carriers, customs, or circumstances beyond our control. Once delivery is confirmed, responsibility for the piece transfers to the recipient.

Limitation of Liability

Dialed By H is not liable for any indirect, incidental, or consequential damages arising from the use of this website or our services. Information on this site is provided for general purposes and should not be considered financial or investment advice.

Contact

For any questions regarding these terms or our privacy practices, contact us at dialedbyh@gmail.com.